The "Social Rush": How Twitter and Facebook change social travel (Part 1 of 3)

By Russ Hearl, CEO and Co-Founder, Sherpa Travel Exchange, http://www.staysherpa.com/

This is the first post in a three part series on the intersection of travel and social networking.

Is it just me or does it seem like everyone and their brother is claiming to be a social media "expert"?  Just because one uses Facebook or Twitter doesn't make that person an expert.  Individuals and businesses are rapidly trying to figure out how to "leverage" the power of the social networks.  Candidly, this means they are trying to figure out how to market and sell you stuff now that they know a whole lot more about you than they could have ever known prior to you providing such wonderful information about your likes/dislikes and general whereabouts.  

Like the California Gold Rush, there's now what I call a "Social Rush" of enterprising intermediaries attempting to stake their claim in the social travel landscape. It's been said that very few of the gold crazed 49ers became rich from their prospecting efforts.  Rather, the entrepreneurs that provided the implements with which to search for gold (such as pix axes, shovels, hotels and food) were the ones to actually strike it rich and set the stage for a dramatically altered economic landscape.

A similar phenomena is playing out in the social travel space (By my definition, social travel is the intersection of community and travel).  Fortunately for us travelers there are dozens, if not hundreds, of businesses being started at this moment that seek to provide the foundation and value added services needed to increase the availability of supply while driving down prices. In the end, the real winners will be the travelers who benefit from a greater variety of travel accommodations and destination services at a far lower cost.  The burgeoning social travel movement will make travel generally more affordable around the world and will enable greater numbers of people to explore this amazing planet.

Let's first discuss the democratization of markets and how social travel will democratize established institutions:

The efficiency and productivity gains brought by the internet touched almost every corner of our post-industrial society. Unfettered and free access to information has proven to be the great equalizer that has broken down bureaucratic silos and even the most militaristic of institutional hierarchies.  It would be hard to argue against the fact that the internet has squashed outdated business models and reduced barriers to entry; thereby allowing enterprising people to reach huge audiences through the distribution power of the internet. 

YouTube offers the most visible example of the democratization of markets.  YouTube wasn't the first user-generated video site, but it quickly became the most widely used because it gave video content providers an open platform for distribution. Before long, anyone with a camera could broadcast their video and quickly build a massive audience.

"Deal of the day" sites also built massive audiences in unbelievably short periods of time.  Groupon, for example, started in late 2008 and is rumored to have more than 2 million members receiving deals of the day via email.  This $100 million business was built virtually overnight through crowdsourcing.  Zynga is another great example of a business that was built entirely on the backs of the social networks.  Their inescapable and addictive FarmVille and MafiaWars game are a ubiquitous reminder of just how rapidly a business can scale an audience when they leverage an open platform distribution technology like Facebook or Twitter. There's never been a point in history where the "little guy" had so much power to democratize markets and build a significant following.

Social travel has manifested itself in community-oriented sites like Couchsurfing, GlobalFreeloaders and Tripping.com to name a few.  These sites offer hosts and travelers an opportunity to engage in a cultural/hospitality exchange for little to no money.  I've used all three sites and think they're really great, but they risk falling victim to the same problems that beset computing giants such as DEC and Sun: Proprietary standards and walled-garden technologies lead people to search for ways to break down those walls. 

This is where the massive distribution power and reach of sites like Facebook and Twitter have the opportunity to transcend mere content syndication used by most social travel sites in the name of 'viral marketing.' Simply offering apps via the social networks to enable travelers to book a flight or find a couch to crash on is not enough and really only supports a quasi-walled garden approach to serving a massive market for travel services. Ultimately, I believe stand-alone social travel networks will be usurped by more organic, open communities that are accessible from all corners of the internet, rather than via a destination site.

Part two of this three part series on social travel will discuss how innovative entrepreneurs are building organic social networks as a way to dramatically increase the size of the social travel distribution pipe.

Russ Hearl

CEO & Co-Founder

Sherpa Travel Exchange, LLC

601 Van Ness Ave, Suite E-208

San Francisco, CA 94102

russ.hearl@staysherpa.com

http://www.staysherpa.com/

Stay Smart. Stay Sherpa.

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The real unemployment rate

Today, the U.S. Bureau of Labor Statistics reported that the U.S. economy lost a paltry 11,000 jobs. With all the fanfare, you would have thought that there was some reason to celebrate. Far from it.

Sure, we're no longer losing jobs at the same pace as at the beginning of the Great Recession, but one in ten people in the labor force is still out of work. Of the 165 million people in the labor pool, that's 16.5 million people that are out of work that are looking for a job and just can't find one. But it's a lot worse than that... The Bureau of Labor Statistics doesn't count people who are employed in part-time jobs to make ends meet or people who are considered to be "discoraged job seekers" and have stopped looking for work altogether - presumably because any family of four can eat off of the $800 subsidy paid twice a month. Yeah, that is, if you like to feed your kids ramen noodles three times a day.

The reality is that our economy, and our labor market, is in shambles. The real unemployment rate is closer to 17.5% when you factor in all the people that have stopped looking or have taken on part-time work just to make a few extra bucks. That's another 12 million people that can't find suitable full-time work. At a "full-employment" rate of 5% unemployment, our economy would have about 8 million unemployed people. There's nearly 20 million more people unemployed than there was when our economy was at full employment a couple years ago. That's freightening.

So, what's one to do if they can't find full-time work or refuses to don the orange apron at Home Depot or the blue apron at Wal-Mart for 25 hours a week and no benefits? Well, many people have turned to eBay to sell there stuff. In the last year, the number of online auctions on eBay has more than doubled. The average daily auction volume in August, 2008 was 15 million auctions. In November, 2009 it was close to 35 million. eBay is as popular as ever because it's a great place for people to make some extra cash. People are selling their stuff in droves.

The unemployed and underemployed are also turning to direct selling and Multi-Level marketing companies in droves. Amway, Tupperware and Avon have all experienced record growth in the ranks of their agents/salespeople. When times are tough, Americans become ultra resourceful. Door to door selling is even making a comeback. Who would've thought? I guess if people aren't at a job, then they're at home, so why not...

Speaking of resourceful, people are also getting into the hospitality business. I recently counted the number of short-term rooms for rent posted on Craigslist. These are rooms for rent by the day - not by the month or by the year. These are people looking to make a few extra bucks by providing lodging services to travelers. I found that on a typical weekday there are more than 1,000 new ads posted for short-term rooms for rent. This is more than double the number from just a year ago. Craigslist lacks essential security features to make it a fully functioning lodiging classifieds site, yet people are willing to take the risk to make a few extra bucks by renting out their extra space to travelers.

Americans possess an unprecendented amount of unused space in their homes. Resourceful people all around the country are learning that they can monetize their unused living space by getting into the hospitality/lodging business. People are running make-shift B&Bs as a way to avoid foreclosure. Not a bad idea if you ask me...

Mint.com posted a humorous video that discusses the real unemployment rate on YouTube.

Russ Hearl
Head Sherpa & Co-Founder
Sherpa Travel Exchange, LLC
601 Van Ness Ave, Suite E-208
San Francisco, CA 94102

415-997-9925 Google Voice
russ.hearl@staysherpa.com
www.sherpatravelexchange.com

Stay Smart. Stay Sherpa.

Home based lodging: A recession proof business

The last couple weeks I've been presenting and pitching Sherpa Travel Exchange to investors, potential vendors and just about anyone that will listen to me. Sometimes people have an instinctive reaction to the concept of home based lodging (housing paying guests in your primary or secondary home). The home based lodging market is a lot more than just 22 year olds backpacking around and crashing on each other's couches (ala Couchsurfing.org). This market consists of any type of lodging services provided in one's own home as opposed to a hotel, including: B&Bs, Homestays and Home Exchanges.

The market is actually a $5B+ market in the U.S. alone. With respect to B&Bs, the Professional Association of Innkeepers International cites more than 17,000 B&Bs in the U.S. generating more than $3.4B in revenue. Millions of people each year stay at B&Bs, while the owners sleep in a room nearby. Many consider B&Bs to offer a more authentic local experience than hotels. We agree. Which is why B&Bs will be a major component Sherpa - not only existing B&Bs, but enabling ordinary homeowners to create a make-shift B&B in their own homes to earn some extra cash. The B&B market niche as a whole has proven to be recession proof as money conscious travelers seek more affordable alternatives to boring, sterile and expensive hotel rooms.

I did a quick scan of Craiglist yesterday and found more than 500 new listings posted that were advertising rooms for rent by the day in someones home. Yes, there are lots of people that want to earn a few extra bucks by taking in paying guests. For many of these people it's a better alternative to getting a full-time roommate. But, for all the great things you can do on Craigslist, it lacks important peer to peer reviews of hosts and guests, online booking, background records and other critical pieces of information most people would require to feel comfortable running a make-shift home based hotel/B&B. We are creating some exciting innovations in this regard. Stay tuned...


Russ Hearl
Head Sherpa & Co-Founder
Sherpa Travel Exchange
601 Van Ness Ave, Suite E-208
San Francisco, CA 94102

415-997-9925 Google Voice
russ.hearl@staysherpa.com

Stay Smart. Stay Sherpa.

Follow Lucky the Sherpa on Twitter: sherpatravelx

Check out our Facebook page: www.facebook.com/home.php?#/pages/Sherpa-Travel-Exchange/123269124279?ref=ts

Hostage – At The Mercy of the Hotel Giants

Last Spring, I took my 12 year old son up to Reno to play in a 3 day basketball tournament. This meant that I had to find a room for us to stay in. There were not many hotels that were walking distance from the basketball venue, so we were stuck with the decision of staying far away which meant driving through traffic to each game and paying for parking each time, or staying at the adjacent hotel and being left at their mercy regarding price and accommodations. In order to get a good price, I had to play the old hotel game of booking a room, checking pricing every day, and being prepared to cancel and re-book when the price came down. I also had to worry about the room I would end up in.

I later came to find out that this was a small, run down and bed bug invested hovel standing in the parking lot of the main hotel. It was easy to see that the hotel considered people in these accommodations to be second-class citizens. Reading the reviews also led me to another conclusion. The Motor Lodge was just a ruse to get people into the hotel. When people actually arrived and saw how bad it was, they immediately complained and asked for an upgrade. And, for an additional fee, the hotel would accommodate them. I, personally, thought it was misleading and out right robbery.

Well, let me tell you. Hotels are designed to be at or close to capacity at all times in order to meet their revenue goals. This means they will do anything they can think of to bring in more money. Second, the hotel industry has gotten away with having no real competition for years. Taking a look at the numbers, there are about 4.4 million hotel rooms in the United States. Matching this with the fact that hotels like to stay close to 70% full or more, means whenever it is believed a hotel can attain a profitable occupancy rate, one is built. In short, whenever hotel occupancy rates are good, the hotels are free to treat people like trash, because they know they will make their money any way. However, when occupancy rates fall, the hotels are forced to treat their customers better.

Try a Homestay. Yes, you heard right. More and more people are staying in other people’s homes when they take a trip. The accommodations are often better, the price is always better, and your options are unlimited. That is, if you can find a good source for Homestays. That is where companies like Sherpa Travel Exchange come into play. Sherpa will soon be offering a “Travel Exchange” focused on Homestays, Home Exchanges and Vacation Rentals. With 60 million homes in the United States, and 90 million vacant rooms, the inventory potential is huge. If just 5% of the available rooms were up for rent, the number of rooms available to travelers would double. Now this is something that would get the hotel industries attention.

So, my advice to you is to not get caught up in the games of the hotel giants. Don’t get stuck, like a hostage, at the check-in counter asking for a better room because they will stick you in a dump while they wait for you to beg and pay for a better room. Think about a Homestay and get treated like a real person by a knowledgeable local host the next time you travel. Until next time, happy travels.

Darrin Underwood

Contributor

Sherpa Travel Exchange

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